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Warranty & Returns Policy

Warranty

We guarantee your watch (including the watch strap) to be free of any manufacturing defect for one year from the original purchase date. The warranty does not cover general wear and tear including glass damage, water damage, strap damage, batteries and theft, damage caused by accident, misuse, neglect or failed repair attempts. The warranty does not cover purchases made using online auction sites or other unauthorized resellers. Proof of purchase is required for all warranty claims, so please hold on to your order confirmation email. To file a warranty claim, please contact our Customer Care Team at contact@dialhands.com and we will get back to you as soon as we can.

Validity for Returns

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we will happily accept returns on full priced items within 7 days of receiving the order for coupon code, providing that the product is:

– Unworn and unused, it shall returned in the original condition.

– Have all tags, and plastic stickers attached.

– Include all original packaging, without postal labels.

– All item would need to be purchased originally from us.

Our returns policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product. If the above condition are met, we regret to inform that we are unable to process return regardless that the items have been mailed back to us. Please choose carefully when deciding on product/s you wish to purchase. It is the customer’s responsibility to pay all freight charges to return the item/s.

Online Coupon Code

All requests for returns will be refunded via online Coupon Code only. Your online Coupon Code is valid for 90 days and can be used for your next purchase online. It is strictly non refundable, non extendable, non exchangeable for cash. Coupon code are to be used in a singular transaction and any excess amount not utilized, would not be refunded.